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Job I.D: 010

Role: Travel Sales Consultant
Employment Type: Full-Time
Location: Warrington, UK
Experience: Min 4 years
Application Close: 31/10/2021

Company Overview

USA Direct is a company dedicated to providing tailor-made holiday packages to our customers wishing to visit the USA, Canada and The Caribbean. New to 2021, we’re experiencing rapid growth and are looking to grow our sales team. While, as a company, we may be new to the travel industry, our team has a combined 25+ years experience selling holidays to The USA.

With opportunities to expand our company further in the future, we’re looking for a dedicated individual to join our sales team and help us grow our business further through superb customer service and sales results.

The last year has been a monumental challenge for the travel industry and as we come out of this period we are determined that we can find ourselves in a strong position in the industry following the changes of the past year.

Role Overview

As a Travel Consultant you will be on the front line of our business as the first point of contact for customers looking to book an incredible holiday. This is a fast paced and challenging role where you will be liaising between customers and suppliers to book all elements of a customer’s holiday.

Responsibilities

  • Dealing with a high volume of enquiries on a daily basis, making a high volume of outbound calls per day whilst dealing with incoming calls and scheduled callbacks.
  • Build rapport with customers and use effective questioning and conversational techniques to identify their requirements.
  • Advise customers on the perfect destinations, hotels, and added extras (car hire, attraction tickets, accessibility needs etc) while stressing the USP’s of these in relation to their requirements in order to make the sale and upsell where you can.
  • Consistently working to achieve individual and team targets / KPIs
  • To maintain a high level of travel knowledge at all times through personal research in order to provide the best advice possible to our customers

Requirements

  • Minimum 4 years experience working in the travel industry.
  • Previous telephone or face to face sales experience within the travel industry, experience selling long haul holidays preferred.
  • GDS experience is preferred but not essential, training of all our systems will be provided.
  • You will have an active interest in travel and a good knowledge of the destinations we advertise.
  • Our team members are confident in their knowledge of the destinations we sell, and can articulate that knowledge well either on the phone or on email
  • Target driven, team oriented and self-motivated travel consultants thrive in our business – you will enjoy a spot of healthy competition in the workplace and drive yourself to exceed targets set
  • Good time management and the ability to work under pressure are prerequisites
  • References required.
  • No applications from Inteletravels agents accepted

Details

  • This is a commission based role. Commission is paid next calendar month after the sale is madenot when the customer gets back from the holiday.
  • The job is based working from our head office in Warrington, UK.
  •  5 days a week (over 7 days). Hours to be discussed upon application/interview (Home working might be considered)
  • Structured training of all our systems provided.
  • Honest feedback and role support provided
  • Familiarisation trips to overseas planned (covid pending).
  • Staff incentive holidays.

Interested?

If you would like to apply for this role, please email a cover letter and your CV to admin@usa-direct.co.uk